Easy Returns / Replacements
Requests for Replacements or Refunds must be received by The John Heartfield Exhibition Shop within 14 days of the date of delivery of the address in your order.
Want A Refund? Choose "Refund" and we'll send you the address of our Returns Center. Please send the item there. Do not return the item to the address on the shipping label. When we receive the item, we'll refund your purchase price and shipping costs.
Want A Replacement? Let us know if your product is delivered with a defect (defective garment, printing error, damaged in transit). We'll reprint and reship the order at our expense. Include a photo of the issue you're reporting so we can confirm the error and its cause. We want to be certain all our products meet the highest-quality standards. There is no need for you to return the defective product.
Didn't Get Your Item? We cover products that are lost in transit. When The Heartfield Exhibition Shop confirms was an error in fulfillment, it will be corrected and a reshipment will be sent to you at no additional expense. Let us know if you don't receive your purchase within a reasonable time after the estimated delivery date of the order and the tracking information hasn't updated recently. We will get more information from a shipping partner. If the information is unavailable or the package cannot be located, we will reprint and reship at our own expense. However, if in the rare instance a shipment has been marked as delivered by the courier through the tracking information, we cannot be liable for the charges to reprint and reship a new order.
Have any other question about Refunds or Returns? Use the form above to write to us.